Shipping policy

Last updated: June 19, 2026

At Metro Diaspora Market, we are committed to delivering your products safely and efficiently. We work with a trusted network of global logistics partners and fulfillment carriers to provide reliable shipping services to our customers across the United States and worldwide.

1. Order Processing Time

All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Please note that processing times may vary slightly during high-volume seasonal periods.

2. Shipping Rates and Estimated Delivery Times

Shipping charges for your order will be calculated and clearly displayed at checkout.

United States Standard Shipping: FREE on all orders. Estimated delivery time is 4 to 10 business days after processing.
International Standard Shipping: Flat rate of $9.99 (USD). Estimated delivery time is 10 to 20 business days depending on the destination country and customs clearance timelines.

3. Order Tracking

Once your order has shipped, you will receive an email containing a unique tracking number and a link to monitor your shipment's journey. Please allow 48 hours for the tracking information to become active in the carrier's system.

4. Customs, Duties, and Taxes

For international orders outside of the United States, please be aware that your package may be subject to import duties, customs taxes, or local brokerage fees imposed by your country's government. These charges are not included in our shipping rates and are the sole responsibility of the customer.

5. Shipping Delays

While we and our logistics partners work diligently to ensure timely delivery, Metro Diaspora Market cannot be held responsible for unexpected transit delays caused by:

Severe weather conditions or natural disasters
Postal carrier strikes or sorting facility backlogs
International customs inspection hold-ups

If your package is significantly delayed beyond our estimated delivery window, please contact our support team immediately so we can look into it for you.

6. Lost, Stolen, or Damaged Orders

If your order arrives damaged, or if it is officially declared lost in transit by the carrier, please contact our customer support team right away. We will work directly with our shipping carriers to investigate and resolve the issue by arranging a replacement or a refund.

7. Payment & Billing TermsWe accept

secure payments via major credit cards (Visa, MasterCard, American Express, Discover) and authorized digital wallets. Your payment method is securely charged immediately upon order confirmation. All prices and transactions are processed in USD ($).