Refund policy

Last updated: June 19, 2026

At Metro Diaspora Market, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help. Because we work with a global fulfillment network, returns are processed through our fulfillment partner. Please read this policy carefully before initiating a return.

1. Return Window

We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.

Returns are processed through our fulfillment partner, CJdropshipping. Upon approval, we will provide you with the exact CJ return depot address in your return authorization email. Please do not send items to our Minneapolis business address, as returns must go directly to the CJ fulfillment warehouse to be processed correctly

2. Return Eligibility

To qualify for a return, your item must meet the following criteria:

In the same condition that you received it.
Unused, unworn, and unwashed.
With all original tags attached.
In its original packaging.
Accompanied by a proof of purchase (such as your order number or receipt).

3. Non-Returnable Items

Certain types of items cannot be returned for a refund under any circumstances:

Personalized or custom-made products.
Beauty and personal care products (e.g., cosmetics, hair care, skincare).
Gift cards.
Perishable items or food items (including items with a past expiration date).
Hot clothing items, undergarments, swimwear, or other intimate apparel (for hygiene reasons).

Please contact us before your return if you have questions about a specific item's eligibility.

4. Restocking Fees

We do not charge any restocking fees for returned items.

5. How to Start a Return

To initiate a return, please contact us using one of the methods listed in the Contact Information section below. Do not send items back without an approved return request. Returns sent without authorization will not be accepted or refunded.

What to include in your request:

Order number.
Item(s) you wish to return.
Reason for return (e.g., damaged, wrong size, changed mind).
Photos of items if damaged or defective.

If your return is approved, we will provide you with return instructions, including the exact address where you must send the return. Please note: Because we use multiple fulfillment facilities, your return item must to be sent to our designated international return depot—not necessarily our Minneapolis address. We will provide the correct address in your return authorization email.

6. Return Shipping Costs

If the return is due to our error (damaged, defective, or wrong item): We will cover return shipping costs or provide a prepaid return label.
If the return is due to customer change of mind (e.g., no longer wanted, wrong size ordered, fit issues): You are responsible for return shipping costs. Shipping costs are non-refundable, and a return shipping costs will be deducted from your refund or charged separately.
Lost and missing returns: Customers are responsible for a return shipping costs and tracking costs, unless the return is damaged or defective.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

Your item arrives damaged.
Your item is defective.
You received the wrong item.

We will review each case individually and work to resolve it promptly, which may include a replacement, refund, or partial refund depending on the situation.

8. Exchanges

The fastest way to exchange an item is to request a return for the original item, and once your return request is approved, make a separate purchase for the new item. We do not offer direct exchanges at this time.

9. European Union Right of Withdrawal (14-Day Cooling Off Period)

Per European Union regulations, consumers in the EU have the right to withdraw from their purchase within 14 business days of receipt, subject to applicable consumer protection laws. Because items must remain in clean, unwashed, original packaging, and with proof of purchase, returns are eligible for customers exercising the cooling-off window. Basic eligibility rules found in Section 2 will apply.

10. Refund Processing

Once we receive and inspect your return, we will notify you of approval or rejection.

Approved refunds will be issued to the original payment method within 3–10 business days after approval.
Bank and credit card issues: Additional hours to appear on credit or debit transactions may apply depending on your financial institution.
If more than 15 business days have passed since approval and you have not received your refund, please contact us at info@metrodiaspora.com with your order number so we can investigate.