1. Where do you ship?

Metro Diaspora Market proudly ships throughout the United States and internationally.

2. How long does shipping take?

Processing: 2–7 business days

United States: 13–23 business days (depending on warehouse location)

International: 14–30 business days

Shipping times may vary during holidays or high-demand periods. Please see our Shipping Policy page for full details.

3. How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package.

4. What payment methods do you accept?

We accept secure online payments through approved payment providers available at checkout, including major credit cards.

5. What is your return policy?

We offer a 30-day return policy for eligible items. Please review our Refund Policy page for full details and instructions.

6. Can I exchange an item?

Yes. The quickest exchange method is returning the original item, and placing a new order after your return request is approved.

7. What items are non-returnable?

Some products may not qualify for return, including:

• Personalized or custom items
• Gift cards
• Clearance / final sale items
• Certain beauty or personal care products

8. How do I contact customer support?

Email: info@metrodiaspora.com

Phone: +1 (763) 228-9541

Business Address: 4314 Elliot Ave, Minneapolis, MN 55407, United States

We respond to all customer inquiries within 1–2 business days.

9. Is my payment information secure?

Yes. Metro Diaspora Market uses secure checkout and encrypted connections (SSL) to protect your personal and payment details.

10. Do you sell authentic products?

Yes, we source products directly from verified suppliers. If you ever receive an item you believe is not authentic, contact us immediately for a resolution.

11. Who fulfills my orders?

We partner with CJ Dropshipping, a global fulfillment network, to process and ship your orders. Products are shipped from their warehouses, which may be located outside the United States. If you have any questions about fulfillment, contact us at info@metrodiaspora.com.